Atik Palace Hotel

The breakfast was good, but the same every day. The location was also good.

The room was too too small. You can’t sit. There isn’t even a chair or a table.

Great hotel and even grater staff. Clean and comfort hotel. Location is very good, close to every things. And only steps to OsmanBay metro station. I recommend this hotel specially for families. It’s safe and clean Hotel.

Location was very good and the staff friendly but they must to renew rooms

Room should be rebuilt

Location Value for money

It was smelly and noisy No kettle in the room , fridge was not working And the internet wasn’t working all the time

I am writing to express my strong dissatisfaction with my recent experience at Atik Palas Hotel, Unfortunately, the property did not match the describe or the photos provided online.Upon arrival, we found the room to be extremely small, with a very unpleasant odor. It was in no way comparable to what was advertised. We did not even stay for one hour. We requested to change to a larger room, but our request was refused.As a result, we had no choice but to cancel our reservation. However, the hotel refused to process a refund and did not even follow the cancellation policy, which clearly states that only one night’s charge should apply. Instead, they withheld the full payment, which is unacceptable.I kindly request an immediate refund in accordance with the cancellation policy and compensation for the inconvenience caused.Looking forward to your prompt response.

Breakfast:- Served on the rooftop, with seating available both outside and indoors. The selection doesn’t change, but overall it’s fine for breakfast (scrambled eggs, sausages, French fries, cereal with milk, and some vegetables/fruits/cold cuts/cheeses).

Cleaning:- Upon arrival, the room was poorly cleaned. On one of the nightstands there was an empty condom wrapper. The air conditioner grille was covered in dust, clearly not cleaned for a long time. There were a couple of stains on the blanket.- Housekeeping is done daily, but staff come around offering cleaning only once at about 12 p.m. (one time they came at 3 p.m. for some reason). We didn’t have time to wake up, have breakfast, and leave the room to make it available for cleaning, which often resulted in the room not being cleaned at all.On the occasions when the room was cleaned, toilet paper wasn’t replaced right away (only on the second day, when almost nothing was left from the previous roll, even though three people were staying in the room), and shower gel and shampoo weren’t replaced even once throughout the entire week.- When staff walk around knocking on doors to ask about cleaning, they enter the room themselves if no one answers - there were cases when they came in and cleaned while one person was still asleep in one of the rooms, and even while everyone was asleep (I hadn’t fully woken up yet to answer, but they had already opened the door, which is almost directly opposite the bed).Noise:- The windows (more precisely, the balcony doors) of the room faced the street, and the soundproofing was completely absent (on top of that, the doors were quite worn out and didn’t close properly), which made it very difficult to fall asleep - motorcycles and cars often pass right under the windows.Room facilities:- There was no kettle in the room, nor any drinking water - everything had to be ordered separately for an additional charge.- The Wi-Fi is terrible, the internet doesn’t work about 50% of the time. It feels like it’s mostly down in the mornings and evenings, when most people are using it. Most likely the internet/router just can’t handle the load.- The room had two TVs, and neither of them worked.

The staff is very nice and accommodating.The breakfast is basic but with fresh vegetables, watermelon and cheeses, among others. The location is good, close to a metro line which is more reliable then public transport.

The room was not as expected, extremely small with no space to leave 2 suitcases, clean sheet but with stains, unclean curtains and very dirty and dusty, old furniture and an overall impression of not properly cleanliness. The AC didnt work properly, so I had to sleep with the windows open. I would say is a 3* hotel, a bit overpriced for what they offer, but maybe prices in Turkey are going too much up compared to my past visits. I had higher expectations considering the photos on booking and location. Noisy street, maybe because the windows are not soundproof.I noticed they used my review to give a exceptional 10, which I am now modifying to show the truth. Maybe this is the case for the other reviews I have read and mislead me in choosing this hotel.

The only likable point was the location.

Two times around 2 am another travelers came in to my room and scared the F out of me! I had booking for 10 days but in their system it was only for 5 days. So i had to show them my booking confirmation and it was extremely hard as their english was absolutely awful.

The only thing that was good was the breakfast

I had a chance to use this property twice.In my first stay, I was upgraded to a big room but the sofa was too dirty, the towels were too musty and dirty, the windows couldn’t be locked properly. If you have luggages, you have to move them from the entrance to the first floor if there is nobody to help at the moment.When I complained about the room and told them that I have another reservation and I am reconsidering canceling it, they convinced me that they will put me in a better room.When I got back, I was given the usual economy double room and had to change it once since the air conditioning was not working. No need to mention but the room was definitely not double since I had trouble moving my suitcases. However, this room was definitely much cleaner than the previous one.I believe the main reason is big rooms are mainly used by arabs and therefore cannot be well maintained.But still, they should have been careful about the towels at least

The location is perfectly close to any destination ..

The room is too small, there is no water or cattle to make tea if u like..the breakfast would be more fresh..

The location is excellent—close to shops, restaurants, and public transport. The staff were friendly and helpful. The room was was clean and cozy, although a bit smaller than expected. Breakfast was simple but fresh. Great value for the price, and I’d recommend it for anyone looking for an affordable and convenient location

The towels looked clean, but they were a bit musty, like they hadn’t been properly refreshed

Staff was nice and room was very spacious

SMOKERS - they smoke in the staircase and it really smells so strongly if you are a non smoker def mot recommend, the breakfast area could really use an upgrade and food quality some improvement, sofa in my room was stained and bed wasnt the most comfortable

Friendly staff , location is perfect

Rooms are small

The most nice is staff,they are understandble , and so kind , i am so appreciate for the help and nice behaviour , defenetly come bacak again.

The location was perfect 100 meters bus stop and metro station Osmanbey.Cleaning was perfect the beds very comfortable heating of the room perfect wi fi very good the staff was good especially Ece at the recption was always helpful to everything we asked

Breakfast was very good on condition you go early in the morning because later some of the food is not replacedThe room was very small for a double room

The location and breakfast are the only things that justify the price.

We had to beg for toilet paper and other hygiene supplies and carry them to the room ourselves.The girl at the reception was not very friendly and was very disinterested.Wifi in the rooms does NOT work. Netflix only worked the first day.The rooms are very small, but at the end of the day that wasn't the biggest problem. There are no glasses in the room.

The rooms are quite spacious and nice, only the sofa was in a poor condition, the linens and towels could use a refresh, especially the pillows. As for the rest inside the room it is very nice and spacious provided with great service, the location is not the best although very close to a lot commerces the area is not the prettiest, close to a very big avenue giving a lot of street noise. Breakfast has a good variety

The hotel's location was excellent, but the rooms were extremely cramped—there was barely enough space to move around. As for the breakfast, it was decent, though the selection was quite limited.

Apartment with living room and bedroom was really beautiful and spacious. Comfortable bed and blackout curtains were definitely a plus point. Great breakfast with various foods on the top floor with terrace and truly helpful staff. We asked for additional duvet, pillows and bathroom supplies, asistance with connecting TVs to the internet and aircon service - always got immediate response. All was solved very promptly. Location is also great. Metro and bus station are right around the corner, 2 min. walking from hotel with direct lines to city center and connection to U train from the airport. The only negative thing was a noise from the street since hotel is close to the main road but that is only due to the habit of local drivers to constantly honk. Apart from that, we were very satisfied.

Welcoming stuff, they upgraded our room to a bigger one, room was clean and well arranged.The breakfast was great and had a variety of dishes and food including Turkish traditional dishes and healthy meals.Location is superb close to nișantași luxury district and șișli, metro station (Osmanbai) is 3 minutes walk and bus stop is just close also.Highly recommended, will visit again soon

Nothing remarkable